Terms of service | English

The document was created with the help of the Sellvio Terms and Conditions generator.

zoleeoilpower.hu – effective from: 2025-11-14

I. General Rules

1. The General Terms and Conditions (hereinafter: GTC) define the rights and obligations of Csősz Zoltán, hereinafter: Service Provider, and the party using the services through the Service Provider’s zoleeoilpower.hu online portal (hereinafter: Webshop), hereinafter: Customer.

2. Service Provider’s data:

a. Name: Csősz Zoltán
b. Registered address: 7453 Mernye, Táncsics Mihály utca 2.
c. Tax number: 58119554134
d. Company registration number: 56751699
e. Mailing address: [email protected]
f. Customer service phone number: +36302778593

3. Hosting provider’s data:

a. Name: Yettel Magyarország Zrt.
b. Registered address: Hungary, Törökbálint, Pannon út 1.
c. Contact: [email protected]
d. Website: yettel.hu

4. The GTC applies to electronic commercial services provided within the territory of Hungary through the Webshop.

5. The language of the contract: Hungarian

6. The contracts qualify as written contracts; the Service Provider does not archive them.

7. The Service Provider does not submit to any conduct code.

II. Use of the Webshop

1. Registration

1. Using the services in the Webshop is not subject to registration.

2. General information related to purchasing

1. The essential characteristics and features of the products available in the Webshop, as well as usage instructions, can be found on the product information page.

2. The actual detailed characteristics of the product are included in the product’s user manual, which is attached to the product if required by law.

3. The Webshop displays the gross prices of the products in Hungarian Forints. The purchase price is the amount indicated next to the product, which includes the 27% VAT.

4. During the ordering process, the Service Provider clearly displays the total payable amount—including product price, shipping cost, and any additional charges—before the final confirmation of the order. If any cost cannot be calculated accurately in advance, the Service Provider clearly indicates this fact and the method of calculation.

5. The Service Provider does not apply default options (pre-selected boxes) that would incur additional charges for the Customer. Any service or product not necessary for the main contract and available for an extra fee can only be added to the cart through the Customer’s explicit and conscious choice. If the Customer pays for an unsolicited extra service, they are entitled to a full refund.

6. If the Service Provider displays an incorrect price next to any product—such as a price significantly differing from the product’s generally known price, a clearly system-error price of 0 Ft or 1 Ft, or a price containing obvious miscalculations—the Service Provider is not obligated to sell the product at the incorrect price. If the Customer finalizes an order at an incorrect price, the Service Provider is not required to accept it but may offer the product at the correct price. The Customer may then freely decide whether to accept it.

7. The Service Provider issues an electronic invoice.

3. The purchasing process

1. Placing products into the Cart: The products intended for purchase must be placed into the Cart. By clicking the Cart icon, the Customer can review its contents, which can be modified until the order is submitted.

2. Providing Customer information: If the Customer wishes to proceed with the purchase, the following data must be provided:

a. Selection of delivery method: personal pickup or home delivery
b. Providing delivery address, including:
i. Customer may indicate whether buying as a private individual or as a company (in case of company purchase: company name, tax number, registration number, and bank account number are required)
ii. Delivery details: country, postal code, city, address, name, phone number, contact email address; additional information may be added in the Notes field
c. Payment method selection: bank transfer, cash on delivery, online card payment.

3. Finalizing the order: The Customer may finalize the order by clicking the Order button. Acceptance of the GTC and the Privacy Policy is required. Before activating the Order button, the Service Provider clearly displays the product name, total payable amount (product price + shipping + additional costs), and the fact that clicking the button creates a payment obligation.

4. Payment of the purchase price: In case of online card payment, the Webshop redirects the Customer to the payment interface; after a successful payment, the order details will be displayed.

5. The Service Provider’s acceptance of the order happens in two steps:

a. The Webshop’s IT system sends an automatic confirmation email about the order; this is solely to allow the Customer to review the order details and confirm submission.
b. The Webshop then sends a separate email confirming the acceptance of the order.

6. Correction of data entry errors: The Customer may correct data entry errors until the order is sent to the Service Provider. If correction is no longer possible within the Webshop, the Customer may notify the Service Provider via the contact details in the GTC.

4. Procedure of the Service Provider if the Customer requests delivery to another EU member state

1. The Customer may purchase products according to the rules of section II.3 if the delivery location is in a member state where the Service Provider offers delivery, or if personal pickup is available in that country.

2. If the Customer requests delivery to a location not covered above, the Customer must arrange the delivery themselves and contact Customer Service for coordination. In this case, cash on delivery is not available.

V. Delivery Deadline

If the Customer qualifies as a consumer—that is, a natural person acting outside their profession or business activity—the Service Provider shall deliver the ordered product within thirty days. If the Service Provider cannot deliver within thirty days, the Customer will be contacted via the provided email address to ask whether they accept late delivery.

VI. Contractual Performance and Compliance

The rules in this chapter apply when the Customer is considered a consumer, i.e., a natural person acting outside their trade, profession, or business activity.

1. General requirements of contractual performance

The Service Provider undertakes to ensure that the products and services purchased by the Customer comply with the terms of the contract. Contractual performance means that the product possesses all characteristics described in the contract and meets the expectations applicable to similar products.

2. Fundamental compliance criteria

The product must comply with the description, quantity, quality, and type specified in the contract. It must also have the functionality indicated in the contract or product information and be suitable for the purpose communicated by the Customer during purchase and accepted by the Service Provider.

3. Meeting usual expectations

The product must meet the usual expectations for goods of the same type. This includes reasonable quantity, quality, and performance expectations, including functionality, compatibility, accessibility, and safety. This also includes any public statements made by the Service Provider or suppliers in advertising, product descriptions, or labeling.

4. Accessories and documentation

The delivered product must include all accessories and documentation specified in the contract, including installation instructions if required. The product must arrive in appropriate packaging ensuring safe transport.

5. Special rules for products containing digital elements

5.1. Update obligations

If the Customer purchases a product that contains digital elements (e.g., smartphone, smart TV, connected household appliance), the Service Provider is obliged to notify the Bu… (text appears to be cut off in the original)

3. Remedies

If the Service Provider rejects the complaint, the Customer shall be informed in writing about which authority or conciliation body they may turn to with their complaint. The information shall include the seat, telephone and internet contact details, as well as the mailing address of the competent authority and the conciliation body based on the Customer’s place of residence or stay.

Conciliation body contact details: bekeltetes.hu/udvozlo
Consumer protection authority contact details:
fogyasztovedelem.kormany. … /fogyasztovedelmi_hatosag

3.1. Initiating conciliation body proceedings

During the handling of complaints and the provision of information to consumers, the Service Provider cooperates with associations representing consumer interests and with the consumer protection authorities.

The Service Provider informs the Customer that it has made a written general declaration of submission—valid until revoked—at its seat’s conciliation body or, with effect extending to all conciliation bodies, at MKIK.

The Service Provider informs Customers that in addition to Customers considered consumers, the following may also turn to a conciliation body: civil organizations established under a separate law, ecclesiastical legal persons, condominium associations, housing cooperatives acting outside their independent professional or economic activities, as well as consumers who are nationals of or reside in any Member State, and businesses established in any Member State that purchase goods or use services within the Union exclusively for end-use purposes, or act with such intentions.

3.2. Consumer protection authority procedure

Before initiating the procedure of the consumer protection authority, the Customer is obliged to attempt to resolve the disputed matter directly with the Service Provider.

The Customer may initiate the consumer protection authority procedure if the Service Provider has violated the provisions of the consumer protection laws, particularly regarding distribution, service provision, complaint handling, customer service, product quality, composition, packaging, pricing, the handling of warranty and guarantee claims, as well as obligations related to consumer information.

The application submitted to the consumer protection authority must include:

the name and registered office address of the Service Provider,
the place where the disputed conduct was carried out,
a brief description of the subject of the application, supported by available documents, including in particular the Service Provider’s reply to the Customer’s inquiry, the record taken of the verbal complaint, and in the case of a complaint submitted by post or electronically, the document proving the dispatch.

The consumer protection authority procedure may not be initiated more than three years after the infringement occurred. If the infringing conduct is continuous, the deadline begins when the conduct ceases.

In the consumer protection authority’s procedure, associations representing consumer interests also have the rights of clients within the scope of protecting the consumer interests they represent.

If the consumer protection authority establishes a violation of consumer protection regulations, it may order, among other things, the cessation of the unlawful situation, prohibit further unlawful conduct, require the Service Provider to correct the detected deficiencies within a specified deadline, or impose a consumer protection fine.

4. Procedure of the Service Provider in the case of repeated complaints

If the Customer submits a complaint identical in content to a previously answered complaint and it contains no new information, the Service Provider may refrain from investigating it. The Service Provider may also refrain from investigating complaints submitted by unidentifiable persons.

5. Fulfilment of written form

The Service Provider may fulfil its written complaint-handling obligations by letter, telefax, or electronic means, provided that the chosen method allows for the long-term storage of data and its unchanged display.

VIII. Right of withdrawal for Customers considered consumers

The Service Provider draws Customers’ attention to the fact that the right of withdrawal described in this chapter (Chapter VIII – Right of Withdrawal) applies exclusively to Customers considered consumers. A consumer is a natural person acting outside the scope of their profession, independent occupation, or business activity.

1. 14-day withdrawal right

In the case of online purchases and contracts concluded outside business premises, the Customer is entitled to a right of withdrawal without justification within fourteen days.

If the contract concerns the provision of a service and, at the Customer’s express request, the performance of the service has already begun within the fourteen-day period, the Customer is entitled to a right of termination with respect to the service contract.

2. Start and calculation of the withdrawal period

In the case of the sale of goods, the withdrawal period is fourteen days from the day the goods were received. If multiple goods are purchased and delivered at different times, the fourteen-day period must be calculated from the receipt of the last item. If goods consisting of multiple pieces or units are ordered, the period begins from the day the last piece or unit is received.

In the case of regular delivery of goods within a specified period, the withdrawal period is fourteen days from the receipt of the first delivery.

In the case of service provision, the withdrawal period is fourteen days from the date of the contract.

The recipient of the goods may be the Customer personally or a third party designated by the Customer who is not the carrier.

3. Early exercise of the right of withdrawal

In the case of purchasing goods, the Customer may exercise the right of withdrawal not only after receiving the goods but also during the period between the conclusion of the contract and the receipt of the goods.

4. Withdrawal of an offer

If the Customer made the offer to conclude the contract, they are entitled to withdraw their offer before the conclusion of the contract, which terminates the binding nature of the offer.

5. Method and deadline for exercising the rights

The Customer may exercise the right of withdrawal or termination in writing, by means of an unambiguous statement, or by using the model Withdrawal/Termination Statement found in Annex 2 of Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses. The exercise of the right shall be considered timely if the Customer sends their statement to the Service Provider before the expiration of the fourteen-day deadline.

6. Legal consequences of withdrawal or termination

Obligations of the Service Provider in the event of withdrawal or termination

6.1. Refund of purchase price

If the Customer lawfully exercises the right of withdrawal or termination, the Service Provider shall refund the full amount paid by the Customer as consideration without delay, but no later than fourteen days from becoming aware of the withdrawal. This includes costs incurred in connection with the performance, including delivery fees.

6.2. Method of refund

The Service Provider shall refund the amount using the same payment method used by the Customer for the original transaction.

The Service Provider may apply another method of refund with the Customer’s express consent, but the Customer shall not incur any additional fees as a result.

6.3. Special delivery costs

If the Customer expressly chose a delivery method other than the least expensive standard method, the Service Provider is not obliged to refund the additional costs arising from this choice.

6.4. Right of retention

In the case of the sale of goods, the Service Provider may withhold the refund until the Customer has returned the goods or has provided credible proof of dispatch. The earlier of the two dates shall be taken into account. The Service Provider is not entitled to this right if it undertook to collect the goods itself.

6.5. Data Management and Digital Content

In the event of withdrawal, the Service Provider complies with its obligations under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

The Service Provider refrains from using any content provided or created by the Buyer, or generated during the use of the digital content or digital service provided by the Service Provider, that does not constitute personal data, except where such content a) cannot be used in connection with the digital content or digital service provided within the scope of the Service, b) relates exclusively to the Buyer's activities performed during the use of the digital content or digital service provided by the Service Provider, c) has been merged with other data by the Service Provider and cannot be separated or can only be separated with disproportionate effort, or d) was created jointly by the Buyer with other persons and other Buyers may continue to use it. Content not constituting personal data created by the Buyer in connection with the digital content or service will be made available upon request, except where such content cannot be used in another context, relates exclusively to the Buyer’s activity, has been merged with other data, or was created jointly with other consumers. The Buyer is entitled to retrieve the digital content free of charge, without restriction, within a reasonable time, in a commonly used and machine-readable format. In the event of withdrawal – while respecting the above rules – the Service Provider may prevent any further use of the digital content or service.

Buyer’s obligations in the event of withdrawal or termination

6.6. Return of Goods

In the event of withdrawal, the Buyer is obliged to return the goods without delay, but no later than fourteen days from the communication of the withdrawal, or to hand them over to the Service Provider. The return shall be deemed completed on time if the goods are sent before the deadline expires. This obligation does not apply if the Service Provider has undertaken to collect the goods.

6.7. Return Costs

The direct cost of returning the goods is borne by the Buyer, unless the Service Provider has agreed to bear these costs. If, during a contract concluded outside the business premises, the goods were delivered to an address requested by the Buyer, and due to the nature of the goods they cannot be returned by postal parcel, the Service Provider will collect the goods at its own expense.

6.8. Liability for Depreciation

The Buyer is liable for any depreciation resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the goods. If the Service Provider has not provided the necessary information regarding the right of withdrawal, the Buyer is not liable for depreciation.

6.9. Proportional Fee for Services

If the Service Provider and the Buyer have concluded a service contract and the Buyer has requested the early commencement of performance, and then exercises their right of termination after the commencement of performance, the Buyer is obliged to pay a fee proportional to the service performed up to the time of termination. The proportional amount is calculated by the Service Provider based on the total consideration set out in the contract, unless the Buyer proves that this amount is excessively high, in which case the market value shall apply.

6.10. Discontinuation of Digital Content Usage

In the case of digital content or services, upon withdrawal, the Buyer is obliged to refrain from further use and from making it accessible to any third party.

6.11. When Is the Right of Withdrawal Not Exercisable?

After the full performance of services.
In the case of a service contract, the Buyer may not exercise their right of withdrawal after the full performance of the service, provided that performance began with the Buyer’s express prior consent and acknowledgment that they would lose their right of withdrawal after completion.
In the case of personalised or perishable products.
The Buyer may not exercise the right of withdrawal in the case of personalised goods, goods that are perishable or retain their quality for only a short period, and sealed products which, for health protection or hygiene reasons, cannot be returned after opening.
For sealed entertainment products.
The Buyer does not have the right of withdrawal for sealed audio or video recordings and computer software once the packaging has been opened.
For time-bound services.
For services such as accommodation, transport, car rental, catering or leisure activities, where the Service Provider has set a specific performance date, the right of withdrawal is not exercisable.
For digital content purchases.
For digital content not supplied on a tangible medium, the Buyer may not exercise the right of withdrawal if performance has begun with the Buyer's express prior consent and acknowledgment that they would lose their right of withdrawal by the start of performance.

6.12. Effect on Ancillary Contracts

If there are ancillary contracts connected to the contract concluded by the Buyer, the exercise of the right of withdrawal or termination also dissolves or terminates these ancillary contracts. The Buyer is not obliged to compensate for any loss resulting from the termination of the ancillary contracts, and no other costs shall be borne in this context. The Service Provider immediately notifies third parties involved in ancillary contracts of the Buyer’s withdrawal or termination.

IX. Rights of the Service Provider if the Buyer Does Not Receive the Product

If the Buyer does not receive the delivered product, the Service Provider is entitled to initiate a repeated delivery of the package, and the repeated delivery is subject to the payment of the Service Provider’s shipping fee.
If, during the repeated delivery, the Buyer again fails to receive the product, this constitutes a serious breach of contract, and the Service Provider is entitled to terminate the contract with immediate effect. The Service Provider may deliver the notice of termination to the email address provided by the Buyer in the Webshop. The termination shall be considered delivered when the email containing the termination notice has been delivered to the recipient’s mail server; the email shall be considered delivered and undisputed even without confirmation if no declaration disputing it is received from the other party within 3 business days.
If points 1–2 have already been applied in relation to the Buyer, the Service Provider may make the acceptance of further orders from the Buyer subject to the prior payment of the purchase price of the products and the shipping fee.

X. Consumer Protection Information

In the case of points X. 1–3 [1. Warranty of Title, 2. Product Warranty, 3. Guarantee], the term Buyer shall mean the consumer; a consumer is a natural person acting outside the scope of their profession, independent occupation, or business activity.

For Buyers who do not qualify as consumers, the Service Provider provides information under point 4.

1. Warranty of Title

In what cases can the Buyer exercise their warranty rights?

In the event of defective performance, the Buyer may assert a warranty claim against the Service Provider in accordance with the rules of the Civil Code. This right applies in all cases where the purchased product does not conform to the terms of the contract or does not possess the usual properties.

When exercising warranty rights, the Buyer may request the repair or replacement of the defective product, unless fulfilling the chosen claim is impossible or would result in disproportionate additional costs for the Service Provider compared to the fulfillment of another claim. If the Buyer did not request or could not request repair or replacement, they may demand a proportional reduction of the consideration or, as a last resort, withdraw from the contract. The Buyer may switch from their chosen warranty right to another, but the cost of such a switch is borne by the Buyer unless it was justified or the Service Provider gave cause for it.

Within what time limit can the Buyer assert their warranty claim?

The Buyer must report the defect to the Service Provider immediately after its discovery, but no later than within two months of discovering it. The Service Provider draws the Buyer’s attention to the fact that warranty rights cannot be enforced after the two-year limitation period from the performance of the contract. For used goods, this period is at least one year.

Against whom can the Buyer enforce their warranty claim?

The Buyer may enforce their warranty claim against the Service Provider.

What other conditions apply to the enforcement of warranty rights?

Within one year from performance, enforcement of the warranty claim requires only the reporting of the defect, provided the Buyer proves that the product was supplied by the Webshop. After the passing of one year from performance, the Buyer must prove that the defect recognized by the Buyer existed at the time of performance.

2. Product Warranty

In what cases can the Buyer exercise product warranty rights?

In the event of a defect in a movable item (hereinafter: product), the Buyer may—at their choice—assert either their warranty rights described in point 1 or a product warranty claim in accordance with the rules of the Civil Code.

What rights does the Buyer have based on product warranty?

As a product warranty claim, the Buyer may request the repair or replacement of the defective product.

Against whom can the Buyer enforce product warranty rights?

The Buyer may exercise product warranty rights against the manufacturer or distributor of the product (hereinafter collectively: manufacturer).

When is a product considered defective?

A product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not possess the properties listed in the description provided by the manufacturer.

Within what time limit can the Buyer enforce product warranty rights?

The Buyer may assert product warranty rights within two years from the date the product was placed on the market by the manufacturer. After this period, the Buyer loses this right.

What rules of proof apply when enforcing product warranty rights?

When enforcing a product warranty claim, the Buyer must prove that the defect existed at the time the product was placed on the market by the manufacturer.

In what cases is the manufacturer exempt from product warranty obligations?

The manufacturer is exempt from product warranty obligations if they can prove that

– the product was not manufactured or placed on the market as part of their business activity, or

– the defect was not detectable at the time of market placement according to the state of scientific and technical knowledge, or

– the defect of the product results from the application of legislation or mandatory authority requirements. Proving one ground for exemption is sufficient.

The Service Provider draws the Buyer’s attention to the fact that warranty and product warranty claims cannot be enforced simultaneously or in parallel for the same defect. After successfully asserting a product warranty claim, the warranty claim regarding the replaced product or the part repaired may thereafter only be enforced against the manufacturer.

3. Guarantee

In what cases may the Buyer exercise their guarantee rights?

If the Service Provider has undertaken a guarantee or is obliged to provide a guarantee by law, the Service Provider is required to fulfil its obligations for defective performance during the guarantee period under the conditions set out in the guarantee declaration or in the relevant legislation.

What rights does the Buyer have if the guarantee is based on legislation?

In the case of a new durable consumer good (hereinafter: consumer good) listed in the ministerial decree defining the product groups subject to mandatory guarantee, the Buyer may exercise the rights specified in point 1 due to defective performance, under the conditions laid down in the government decree regarding the mandatory guarantee for certain durable consumer goods.

What additional rights apply to the Buyer in the case of a statutory guarantee?

For consumer goods, the Buyer may primarily request repair during the guarantee period. Replacement is already possible after the first repair attempt if it is established that the consumer good cannot be repaired and the Buyer does not request the fulfilment of another claim. The Buyer may also request replacement if the repair is not carried out within thirty days from the notification of the repair request. A replacement claim is also justified if the consumer good becomes defective again after three repairs during the guarantee period, provided the Buyer does not request the fulfilment of another claim. If replacement is not possible in the above cases, the Buyer may claim a refund of the purchase price.

Within what timeframe may the Buyer exercise their rights based on the mandatory guarantee?

The duration of the guarantee for consumer goods is:

a) two years in the case of a sales price between 10,000 and 250,000 forints,

b) three years in the case of a sales price above 250,000 forints (starting from 250,001 forints).

What rights and deadlines apply to the Buyer if the guarantee is based on voluntary commitment?

In the event of defective performance of the product, the Buyer is entitled to the guarantee rights specified in the guarantee declaration containing the conditions of the voluntary guarantee, within the ....................... deadline, under the ....................... conditions.

Under what conditions may guarantee claims be enforced?

The Buyer may enforce their rights arising from the guarantee with the guarantee certificate provided to them. Incorrectly issued guarantee certificates or the omission of providing the guarantee certificate does not affect the validity of the guarantee. If the guarantee certificate is not provided, the contract shall be deemed proven if the Buyer presents the document verifying payment. The enforcement of the guarantee claim does not require the return of the opened packaging of the consumer good.

What additional requirements may be imposed as a condition for exercising guarantee rights?

Special requirements (e.g. periodic inspection) may be imposed on the consumer for the proper commissioning or operation of a consumer good, provided that proper commissioning or operation cannot be ensured otherwise and fulfilling the requirement does not impose a disproportionate burden on the consumer.

When is the Service Provider exempt from guarantee obligations?

The Service Provider is exempt from guarantee obligations if it proves that the cause of the defect emerged after performance.

The Service Provider draws the Buyer’s attention to the fact that the Buyer may not enforce warranty and guarantee claims, or product warranty and guarantee claims simultaneously or in parallel for the same defect. However, if the Buyer has already successfully enforced a claim arising from defective performance for a particular defect (for example, the Service Provider replaced the product), they may no longer assert a claim based on another legal ground for the same defect.

4. Information on rights enforceable in the event of defective performance – For contracts between businesses

Warranty for Defects

When may you exercise your warranty rights?

You may exercise your warranty rights if the purchased product or service does not meet the quality requirements set out in the contract or by law at the time of performance.

What rights do you have?

You may exercise the following warranty rights at your choice:

You may request repair or replacement, unless the fulfilment of the chosen warranty right is impossible or would result in disproportionate additional costs.

If the Service Provider does not undertake the repair or replacement, or cannot fulfil it, you may request a proportionate reduction of the consideration, you may repair the defect yourself or have it repaired by someone else at your own expense, or you may withdraw from the contract.

What deadlines must you observe?

You must notify the Service Provider of the defect without delay after discovering it. Your warranty claim for movable property expires within one year from the date of performance.

Bearing of costs

The Service Provider shall bear the costs related to fulfilling the warranty obligation. However, if the defect was also caused by the Buyer's failure to perform maintenance that is their responsibility, the costs shall be borne by the Buyer in proportion to their contribution.

Possibility of changing rights

You may switch from the chosen warranty right to another, but you must bear the cost of switching, except where the Service Provider gave cause for the switch or where switching was otherwise justified.

Guarantee

When is it applicable?

Exemption

The Service Provider is exempt from the guarantee obligation if it proves that the cause of the defect emerged after performance.

Parallel exercise of rights

The guarantee does not affect the statutory warranty rights, which may be exercised in parallel.

Important information

You may assert warranty rights as a defence against claims arising from the same contract even if the warranty claim has expired.

In the case of replacement or withdrawal, you are not required to compensate for the reduction in value resulting from normal use.

Withdrawal is not permitted in the case of a minor defect.

XI. Other Provisions, Information

1. The Service Provider informs the Buyer that
a. the annual availability of the servers ensuring data management exceeds 99.9%. Regular backups are made to protect the data, so in the event of data loss, the original content can be restored,
b. the stored information is placed in MSSQL and MySQL databases, and sensitive data is protected with strong encryption, using hardware-based encryption solutions integrated into the processor.

2. The Service Provider informs the Buyer that the Sellvio rating system operates on the Webshop’s website.
a. The rating system does not evaluate individual products but the operation of the webshop itself, based solely on the opinions of real customers.
b. The following security and technical measures are applied during the review process:
i. The option to leave a rating is activated only after a purchase. The system operates independently of the webshop, and the reviews are stored by Sellvio (ErdSoft Kft.: company registration number: 06-09-030198, registered office: 6720 Szeged, Kígyó utca 4.).
ii. Ratings can only be submitted after a purchase, based on the invitation received at the provided email address.
iii. It is important to note that neither ratings nor reviews can be deleted – both positive and negative feedback are displayed, ensuring the system provides an authentic representation of the Webshop’s operation.